1. Do you need to cancel your insurance contract?
You were denied a Visa by the Embassy, so you need to cancel the Insurance Contract.
Your vehicle has been sold and you would like to cancel the Insurance Contract to get a part of the insurance premium back.
Your other personal reasons.
a. What is the procedure for cancelling an insurance policy?
If you wish to cancel an insurance policy purchased online, please contact the website's 24/7 hotline at 0916186611 or 19009456 for assistance.
b. In case you want to unilaterally cancel the Insurance Contract?
For Civil Liability Insurance (cars, motorbikes):
According to regulations of the Ministry of Finance, you can only cancel your civil liability insurance certificate in the following cases:
- Vehicle registration and license plate revoked according to the provisions of law;
- The vehicle has expired according to the provisions of law;
- The vehicle is lost as confirmed by the police;
- The vehicle is damaged and cannot be used or destroyed due to a traffic accident as certified by the police.
Within 5 (five) days of receiving your notice, BIC will complete the procedure to refund you 70% of the insurance premium for the cancellation period.
In case the insured vehicle has incurred damage and BIC must compensate, BIC will not refund the insurance fee.
For Automobile Material Insurance:
In case you need to unilaterally cancel the insurance contract, please notify BIC 15 (fifteen) days in advance.
Within 15 (fifteen) days from receiving your notice, BIC will carry out the procedures and refund you 80% of the insurance premium for the remaining insurance period from the date of cancellation of the insurance contract.
In case the insured vehicle has incurred damage and BIC must compensate, BIC will not refund the insurance fee.
For motorbike physical insurance:
In case you need to unilaterally cancel the insurance contract, please notify BIC 15 (fifteen) days in advance.
Within 15 (fifteen) days from receiving your notice, BIC will carry out the procedures and refund you 80% of the insurance premium for the remaining insurance period from the date of cancellation of the insurance contract.
In case the insured vehicle has incurred damage and BIC must compensate, BIC will not refund the insurance fee.
For motorbike fire and explosion insurance:
In case you need to unilaterally cancel the insurance contract, please notify BIC 15 (fifteen) days in advance.
Within 15 (fifteen) days from receiving your notice, BIC will carry out the procedures and refund you 70% of the insurance premium for the remaining insurance period from the date of cancellation of the insurance contract.
In case the insured vehicle has incurred damage and BIC must compensate, BIC will not refund the insurance fee.
For comprehensive health insurance:
In case you need to unilaterally cancel the insurance contract, please notify BIC 30 (thirty) days in advance.
Within 30 (thirty) days of receiving your notice, BIC will carry out the procedures and refund you 70% of the insurance premium for the remaining insurance period from the date of cancellation of the insurance contract.
In case your insurance contract has incurred a loss and BIC must compensate, BIC will not refund the insurance premium.
For 24/7 accident insurance:
In case you need to unilaterally cancel the insurance contract, please notify BIC 30 (thirty) days in advance.
Within 30 (thirty) days from receiving your notice, BIC will carry out the procedures and refund you 80% of the insurance premium for the remaining insurance period from the date of cancellation of the insurance contract.
In case your insurance contract has incurred a loss and BIC must compensate, BIC will not refund the insurance premium.
For International Travel Insurance:
For international travel insurance, you can only cancel the insurance contract in case your Visa is refused by the Embassy.
In this case, BIC will refund you the premium paid after deducting the amount of 100,000 VND (5 USD) or an amount equivalent to 20% of the premium, whichever is greater. You must provide BIC with the Visa refusal document from the relevant Consulate.
In case you have already started your trip, BIC will not refund the insurance fee.
For domestic travel insurance:
In case you need to unilaterally cancel the insurance contract, please notify BIC 24 (twenty-four) hours in advance.
Within 24 (twenty-four) hours of receiving your notice, BIC will complete the procedure and refund you 70% of the insurance fee.
In case you have already started your trip, BIC will not refund the insurance fee.
For BIC Happy Home Insurance:
In case you need to unilaterally cancel the insurance contract, please notify BIC 15 (fifteen) days in advance.
Within 15 (fifteen) days from receiving your notice, BIC will carry out the procedures and refund you 80% of the insurance premium for the remaining insurance period from the date of cancellation of the insurance contract.
In case your insurance contract has incurred a loss and BIC must compensate, BIC will not refund the insurance premium.
2. DO YOU NEED TO MAKE CHANGES TO YOUR INSURANCE POLICY?
If you need to update the policy details for an order purchased online, please contact the website's 24/7 hotline at 0916186611 or 19009456 for assistance.
