Protecting customer privacy and personal information is the top priority for BIDV Insurance Corporation (BIC). As an insurance provider, we fully comply with the laws and regulations of the Socialist Republic of Vietnam regarding the protection and security of your privacy and information.
- Whether you are an existing, new, or potential customer, we treat the information you provide with the highest level of confidentiality.
- We never sell the information you provide.
- We only use and share a limited amount of the information provided on this website to deliver the insurance products or services you have requested through the site.
- We do not disclose the information you provide to third parties for marketing purposes unless we have your permission.
BIC’s Information Usage Disclosure
At BIC, we collect information about you that may be used to provide products or services we believe will interest you and for which we have your authorization. Some of the information you provide may be non-public and known only to you; we collect this information during communications and transactions between you and us (including via our website), or we obtain it from third parties or other sources. All such data collection is conducted lawfully.
Information We Collect About You
The information we collect about you includes details you provide when registering to purchase products or use services—whether online, by phone, or through other channels. This information may include: name, address, phone number, email, vehicle details, driver's license, marital status, spouse's information, children's information, etc.
Disclosure of Information
Information collected from you will only be disclosed upon the request of legal authorities or with your consent.
We may share your information with member insurance companies and agents within the BIDV Insurance Corporation system, as well as with reinsurers and organizations supporting insurance companies (in accordance with the law).
We may provide minimal information to partners acting on our behalf to process transactions—for example, online payment service providers.
Security and Confidentiality
Information collected from you will only be disclosed upon the request of legal authorities or in other instances requiring your consent.
BIC is committed to the highest standards of confidentiality and security to protect the information you provide against unauthorized access. For instance, we employ transmission encryption technology to safeguard data and restrict third-party access to only what is necessary for the provision of insurance products and services.
Reviewing and Updating Your Information
If you have purchased insurance policies via BIC’s website (www.mybic.vn), you may review your information on the site or inquire via BIC’s hotline at 18009456. All customers have the right to know what information BIC holds about them, to modify such information, and to be informed about which data is kept confidential and which has been disclosed by BIC. We may provide information to BIC’s member insurance companies, insurance agents within the same system, reinsurers, and organizations supporting insurance companies (in accordance with the law). We may provide minimal information to partners acting on our behalf to process transactions—for example, online payment service providers.
